WHAT TO DO:

Silence the Alarm: If your alarm panel has a silence button, press it (located at the bottom of the panel).For pumps located in the basement without a separate alarm panel box (2010-IDU models), remove the gray station cover and press the red silence button on top of the pump.

Note: The audible alarm will stop, but the visual alarm will stay on if conditions persist.

Stop All Water Use: Refrain from using any water for at least 15 minutes.

Check the Alarm: If the alarm is still active after 15 minutes, call us immediately for 24/7 service.

508-765-0051

WHILE WAITING FOR SERVICE:

To prevent potential sewage backups, minimize water use:

Flush toilets only when necessary.

Avoid using appliances that use large amounts of water, such as: Showers or bathtubs, Washing machines, Dishwashers

Reminder: All water used in your home flows into your grinder pump station. If the alarm light is on, the tank is near maximum capacity. Excessive water use may lead to sewage backup.

IMPORTANT

Sewage backup caused by continued water use during an alarm condition is the homeowner’s responsibility. F.R. Mahony & Associates are not liable for sewage backups or damage caused by sewage backups. Treat the alarm as a serious warning to stop using water immediately.

We are Environment One authorized service representatives for Connecticut, Massachusetts, New Hampshire, Maine, Rhode Island, and Vermont. F.R. Mahony can provide on-site and in-shop service and repair for all make and models of sewage grinder pumps. Contact us below for more information or to schedule a service call.

• OEM Trained & Certified Technicians
• Technicians have fully equipped service vehicles
• 24/7 Emergency Service
• On-site & In-shop Repair Options
• New Pump Installation & Startup
• Failure Analysis & Repair
• Fully Stocked New Parts & Pumps
• Warranty Assessments

If you are a current grinder pump customer, or if you’re considering E/One’s low pressure sewer technology for your project, you can learn more about their products here.

When you call for service:

1.  You will be informed of our service policy and current rates.
2. Before FRMA can send anyone to the site FRMA will need a valid credit card to have on record, we accept MC, Visa, and AMEX. We will not charge your card unless that is your option for payment or we do not receive another form of payment.
3. If we determine that your problem is covered under warranty you will not be charged if the repair is made during normal business hours.
4. Payment is due at the time of service.

Before calling for a repair, have the following information available for the service coordinator:

1. Does an alarm condition exist?
2. If so, for how long?
3. Brief description of the problem:
4. Is the unit indoors or outdoors?
5. Address where pump is located including contact person’s Name and Phone Number.

SHOULD YOU NEED SERVICE – KEEP WATER USE TO A MINIMUM

Listed below are a few helpful hints:

1. Flush only when necessary.
2. If you need to run the tub or shower, put a stopper in the drain to keep the water from going down the drain.
3. Do not run appliances that require water, such as washing machines or dishwashers.
4. Use sinks sparingly.

Service Contacts