WHAT TO DO:

Silence the Alarm: If your alarm panel has a silence button, press it (located at the bottom of the panel).For pumps located in the basement without a separate alarm panel box (2010-IDU models), remove the gray station cover and press the red silence button on top of the pump.

Note: The audible alarm will stop, but the visual alarm will stay on if conditions persist.

Stop All Water Use: Refrain from using any water for at least 15 minutes.

Check the Alarm: If the alarm is still active after 15 minutes, call us immediately for 24/7 service.

Rochester – (800) 333-0598 and Albany – (518) 272-3431

WHILE WAITING FOR SERVICE:

To prevent potential sewage backups, minimize water use:

Flush toilets only when necessary.

Avoid using appliances that use large amounts of water, such as: Showers or bathtubs, Washing machines, Dishwashers

Reminder: All water used in your home flows into your grinder pump station. If the alarm light is on, the tank is near maximum capacity. Excessive water use may lead to sewage backup.

IMPORTANT

Sewage backup caused by continued water use during an alarm condition is the homeowner’s responsibility. Siewert Equipment is not liable for sewage backups or damage caused by sewage backups. Treat the alarm as a serious warning to stop using water immediately.

• OEM Trained & Certified Technicians
• Technicians have fully equipped service vehicles
• 24/7 Emergency Service
• On-site & In-shop Repair Options
• New Pump Installation & Startup
• Failure Analysis & Repair
• Training Services for Troubleshooting & Repair
• Fully Stocked New Parts & Pumps
• Parts Counter for Walk-ins & Immediate Pickup
• Warranty Assessments
• Backed by Service Coordinators and Parts Specialists

If you are a current grinder pump customer or considering E/One’s low-pressure sewer technology for your project, you can learn more about their products here. You can read several E/One grinder pump customer testimonials here.

When you call for service:

1.  You will be informed of our service policy and current rates.
2. Before Siewert Equipmentcan send anyone to the site, Siewert Equipment will need a valid credit card on record; we accept MC, Visa, and AMEX. We will not charge your card unless that is your option for payment or we do not receive another form of payment.
3. If we determine that your problem is covered under warranty, you will not be charged if the repair is made during regular business hours.
4. Payment is due at the time of service.

Before calling for a repair, have the following information available for the service coordinator:

1. Does an alarm condition exist?
2. If so, for how long?
3. Brief description of the problem:
4. Is the unit indoors or outdoors?
5. Address where the pump is located, including the contact person’s Name and Phone Number.

SHOULD YOU NEED SERVICE – KEEP WATER USE TO A MINIMUM

Listed below are a few helpful hints:

1. Flush only when necessary.
2. If you need to run the tub or shower, put a stopper in the drain to keep the water from going down the drain.
3. Do not run appliances that require water, such as washing machines or dishwashers.
4. Use sinks sparingly.
5. To learn more, take a look at our grinder pump maintenance guide.

Service Contacts

Siewert Equipment offers comprehensive technical training sessions for E/One “Extreme” sewage grinder pumps. The credentials of our trainer, Brett Hess, include over 20 years of experience with Environment One products and “Level 3 E/One Service & Repair Training” Certification that is renewed annually. This certification is the highest level, the same training you would receive from an E/One factory technician.

Training Includes:

• Classroom/shop instruction & hands-on experience
• E/One System Overview
• Troubleshooting
• Pump Tear-down, Inspection, Repair
• Motor & Pump Rebuild
• Electrical Controls
• Pump Testing
• Summarization
• All participants receive printed IOM booklets
• Training agenda can be customized

Please allow up to 8 hours for the training, and let us know the estimated number of attendees. The recommended class size is 4-10, with a maximum of 12-15 people. Advanced notice is required for custom training agendas to allow for proper preparation.

If you have an E/One Extreme pump in need of repair, our instructor will be prepared to oversee the repair of your pump as part of the training. There will be no additional charge for the repair service except for the cost of components needed for each pump repaired, which will be charged separately. If no pumps are available for repair, our training instructor will bring a demo pump or pumps for the hands-on training.

Contact us below for a quote!